The terms of our agreement.

These terms (“Terms”) form a contract between Avrentis (“Avrentis”, “we”) and the organisation (“Customer”, “you”) that uses the Avrentis platform at app.avrentis.com(the “Service”).

By creating an Avrentis workspace, accessing the Service, or accepting these Terms through an order form, you agree to be bound by them on behalf of the organisation you represent. If you do not agree, do not use the Service.

Avrentis is a multi-tenant platform for structuring, approving, and permanently recording operational documents — payment vouchers, purchase orders, personnel actions, and related records. The Service includes workflow automation, notifications, PDF generation, audit trails, administrative tooling, and supporting APIs. We may release new features, retire features that no longer serve the product, or improve existing ones. Where a change materially reduces functionality, we will give reasonable notice to account administrators.

A detailed, current description of capabilities lives at /product and is authoritative over any earlier marketing material.

You may create accounts only for people authorised by your organisation. Each user must be an identified individual; shared logins are not permitted. The account administrator is responsible for provisioning, deprovisioning, and the appropriateness of role assignments.

You must be legally capable of entering into this agreement in your jurisdiction and must not be located in, or act on behalf of persons in, a country or entity subject to comprehensive sanctions that would make use of the Service unlawful.

You agree not to use the Service to:

• Violate law, intellectual-property rights, or the rights of others.
• Upload malware, transmit spam, or conduct fraud.
• Probe, scan, or test the vulnerability of the Service other than through our responsible-disclosure programme via our responsible-disclosure form.
• Attempt to bypass tenant isolation, rate limits, or authentication.
• Reverse-engineer the Service, except to the extent that applicable law prohibits such a restriction.
• Use the Service to build a competing product by copying its interfaces or workflows.

We may suspend access to address an active abuse incident; we will notify you and act proportionately.

You own your data.Content you or your users submit to the Service remains the Customer’s property. We process it under these Terms and our Privacy Policy, and, where required, under a Data Processing Agreement.

We protect your data. A summary of the technical and organisational measures we apply is at /product/security. Audit logs are immutable by design — this is a deliberate product commitment, not an optional feature.

You can export it. At any time during the subscription, and for a reasonable period after termination, administrators can export documents, audit events, and account data through the Service.

Paid plans and their fees are described at /pricing and any order form you execute. Unless otherwise stated, fees are charged in advance for the subscription term, are non-refundable, and are exclusive of taxes.

We may change list pricing for future terms. Existing contracts run out at the agreed price. Enterprise pricing on an order form is governed by that order form.

If payment is overdue, we will contact you. Continued non-payment may lead to suspension or termination following reasonable notice.

We work to keep the Service available, performant, and safe. Enterprise customers receive a written service-level commitment as part of their order form. Where you depend on a specific uptime or response target, please request an enterprise agreement.

Scheduled maintenance is communicated in advance where reasonably possible. Emergency maintenance to protect security or integrity may occur without notice.

Avrentis owns all intellectual-property rights in the Service, its interfaces, and its underlying code. These Terms grant you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business purposes during the subscription term. No other rights are granted by implication or estoppel.

Feedback you provide is appreciated. We may incorporate it into the Service without obligation or attribution.

We warrant that the Service will be provided in a professional manner consistent with industry standards. Except for that warranty and any written commitments in an executed order form, the Service is provided “as is” and we disclaim all other warranties, express or implied, to the fullest extent permitted by law — including merchantability, fitness for a particular purpose, and non-infringement.

Avrentis is a tool that records and routes approvals; it does not replace your organisation’s responsibility for legal, financial, or regulatory decisions made inside it.

To the fullest extent permitted by law, neither party is liable for indirect, consequential, incidental, special, or punitive damages, or for lost profits, revenues, or data, even if advised of the possibility. Each party’s aggregate liability arising out of or related to these Terms is capped at the fees paid by the Customer to Avrentis in the twelve months preceding the event giving rise to liability.

The cap does not apply to breaches of confidentiality obligations, misuse of intellectual property, indemnification obligations, or liability that cannot be excluded under applicable law.

Each party will defend the other against third-party claims arising from (a) the indemnifying party’s violation of law, (b) infringement of third-party intellectual property by the indemnifying party’s own materials, or (c) breach of confidentiality. Reasonable, substantiated losses, damages, and costs awarded in a final judgment or settlement will be reimbursed. The indemnified party must give prompt notice, reasonable cooperation, and sole control of the defence to the indemnifying party.

Either party may terminate for material breach that is not cured within 30 days of written notice. Customer may terminate for convenience at the end of a subscription term per its plan or order form. Avrentis may suspend or terminate access to address severe misuse, non-payment, or legal requirement.

On termination, access to the Service ends. Customer may, for a reasonable period, export data through the Service. We will then delete Customer data in accordance with our retention practices, except where we are legally required to retain it.

We may update these Terms to reflect product evolution or legal changes. Material changes will be notified to account administrators at least 30 days before they take effect. Continuing to use the Service after the effective date constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the jurisdiction identified in the applicable order form, or, in the absence of an order form, the laws of the Federal Republic of Nigeria, without regard to conflict-of-law rules. Disputes will be resolved in the courts of that jurisdiction, except where statute gives a consumer or regulated customer a non-waivable right to another forum.

Legal questions, requests for a signed agreement, or notices under these Terms should be sent to our legal enquiry form.